Refunds And Exchanges
You have 30 Days to return your items from when you receive your orders if you're not 100% happy .Please check out our Return Policy for more information.
Return Questions?
How do I return?
Enter your email address and order number on the Returns Center page and click find your orders.
Follow the instructions by confirming your address and selecting the items you want to return.
You will get a confirmation email with shipping guidelines.
What items are returnable?
Within 30 Days of order date;
In original condition;
Unwashed and Unworn;
With Tags and in Original packaging;
What items are Non-Refundable?
Items in Clearance:
Items marked Final Sale:
Damaged items MUST be reported within 3 Days of receiving the product to ButterflyBabiesand Kids01@gmail.com, no exceptions.
Are there any Charges for return?
A return shipping label and instructions will be provided when your return is approved . We provide you with a return label at $5 and it will be deducted from your total refund amount.
Packages that are sent back for insufficient address, refused packages, could not deliver, mailbox full, or any other reason beyond our control are subject to an $7 fee, which will be deducted from your original purchase upon issuing a refund. Ensure your address is correct at checkout, as we cannot change information once the order is being processed.
Packages sent back without using our provided shipping label and using our return center will delay your return process 15+days. We are not responsible for customers who send back items out of our policies stated above and choose to return by personal couriers and shipping labels.If your items(s) is not delivered, no tracking and/or states delivered but our warehouse has not received it, we reserve the right to decline your refund and return. NO EXCEPTIONS.
How soon will I get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned items within 10 business days. We will also notify you of the approval or rejection of your return via our return center
Refunds are issued back to the original form of payment(s).
Refunds will be processed and a credit will be automatically applied to the original method(s) of payment within 10 business days.
Return instructions for shoppers
Pack all the returned items, along with a print off of your return authorization slip securely in a box. You can use the box items arrived in or another box or mailing bag if you prefer.
Affix the provided shipping label and ship back with the courier stated on your shipping label (ex:UPS, FEDEX, CANADA POST) to ship the package. The return address for this package is :
ButterflyBabiesAndKidsClothing
ATTN:Return Dept
318 Weston Rd Toronto, ON,M6N3P5 Canada
Note:For the safety of those that handle packages, please do NOT use staples to close the packages.
Allow 10 business days to process all returns. Once approved, you will be notified via email and the refund will be credited to your original form(s) of payment.
Still have questions?
Email us at butterflybabiesandkids01@gmail.com with your full name and order number, and we will get back to you shortly.
